Operational Performance Specialist

Role overview

Responsibilities

• Analyze operational, maintenance, reliability, financial, and asset data to identify trends, recurring issues, service impacts, risks, and improvement opportunities.
• Develop and maintain KPIs, dashboards, scorecards, and management reports for maintenance and capital program performance.
• Conduct business and process analyses, cost-benefit assessments, and feasibility studies; recommend improvements to asset management, maintenance strategies, and program delivery.
• Support continuous improvement initiatives, pilots, and system enhancements, including implementation planning, change management, training, and performance evaluation.
• Work with operational, maintenance, capital, and technical stakeholders to validate findings, coordinate projects, and communicate insights.
• Identify MAXIMO and related-system business and reporting requirements; support testing, data validation, documentation, and process improvements.
• Research industry practices, emerging technologies, and asset management trends.

Qualifications

• Post-secondary diploma or degree in Business Administration, Business Analysis, Data Analytics, Statistics, Engineering, Information Systems, Asset Management, or a related field, or equivalent education and experience.
• Strong knowledge of business analysis, performance measurement, statistical analysis, research methodologies, and data quality management.
• Experience analyzing complex data and developing evidence-based recommendations; developing KPIs, dashboards, reports, business cases, feasibility studies, process documentation, and presentations.
• Knowledge of requirements gathering, process mapping, workflow design, UAT, implementation planning, and change management.
• Proficiency with business systems, databases, and analytical tools. IBM Maximo, Excel, Power BI, SharePoint, and Microsoft 365 experience is preferred.
• Experience with reports, database queries, data validation, and audit controls.
• Strong project coordination, analytical, problem-solving, organizational, communication, and presentation skills; able to manage priorities and deadlines.
• Able to work independently, exercise judgment and discretion, handle confidential information, and collaborate effectively.
• Asset management, maintenance, reliability, lifecycle planning, and continuous improvement knowledge is an asset.
• Knowledge of the Ontario Human Rights Code, accessibility standards, and disability accommodation requirements as they relate to employees and customers.

Skills and capabilities

• Use office technology, software, and applications; maintain documentation and historical records.
• Plan and organize activities and projects, and create, document, and manage information and records.

Schedule

• Regular on-site employment, 35 hours per week, day shift, with Saturdays and Sundays off.

Compensation and benefits

• Salary range is $91,109.20 to $113,895.60.
• Benefits include TTC defined pension membership, health, dental, and vision coverage, and professional development opportunities.