Operational Excellence (OPEX) Engineer Manager
Skills
About This Role
Global Services Operating Model
- Define, standardize, and continuously improve the global post order services execution model across hyperscale and colocation data center customers.
- Ensure alignment between service offer design and real world execution capabilities across regions.
Operational Excellence & Continuous Improvement
- Lead Lean, Six Sigma, and OPEX initiatives focused on improving safety, quality, delivery, cost, and customer satisfaction.
- Identify systemic execution gaps and drive root cause corrective actions across engineering, project management, field services, and supply chain interfaces.
Performance Management & Governance
- Establish global KPIs, dashboards, and review cadences for services execution performance.
- Drive transparency and accountability through structured operating reviews and escalation mechanisms.
Post Order CoE Enablement
- Partner with PMO, digital, and process owners to embed standard work, governance, and digital tools into daily execution.
- Support global roll out of new service offers by ensuring readiness of processes, training, and execution standards.
Cross Functional Leadership
- Influence and align stakeholders across regions and functions without direct authority in a highly matrixed organization.
- Act as a connector between services, commercial, engineering, quality, and regional delivery teams.
Customer & Market Feedback Loop
- Incorporate customer feedback, lessons learned, and operational insights into continuous improvement of service offers and execution models.
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