Operation Support Manager - Base Maintenance

General Information

Qatar-Doha

About the role

Strategic

• Define and lead the Continuous Improvement strategy for Heavy Maintenance, aligned with MRO operational and financial objectives.
• Identify and prioritize high-impact initiatives to drive TAT reduction, productivity enhancement, and cost optimization.
• Develop and implement Lean frameworks (Lean Six Sigma, waste elimination, standardization) across maintenance operations.
• Drive profitability improvement initiatives through optimization of manpower, material usage, processes, and facility utilization.
• Establish governance for improvement initiatives, including business cases, ROI validation, and benefits tracking.

Operational

• Lead the analysis of operational, production, and cost data to identify inefficiencies and improvement opportunities.
• Monitor and drive performance against KPIs (TAT, MH efficiency, cost per check, output reliability).
• Coordinate cross-functional initiatives across Engineering, Planning, Supply Chain, and Operations to improve end-to-end MRO performance.
• Optimize hangar flow, docking strategy, and resource allocation to maximize throughput and efficiency.
• Drive implementation of process improvement and re-engineering initiatives across Heavy Maintenance inputs.
• Guide the development of data analytics tools and dashboards to enhance operational visibility and decision-making.
• Identify and implement innovative and technology-driven solutions (automation, digital tools, predictive analytics).
• Ensure all improvement initiatives maintain compliance with airworthiness, safety, and regulatory requirements.
• Promote continuous improvement culture by embedding structured problem-solving methodologies across teams.
• Perform other department duties as directed by the Head of Department.
• Perform other department duties related to his / her position as directed by the Head of the Department

Management & Leadership

• Lead and develop a Continuous Improvement team, providing direction, coaching, and performance management.
• Establish clear team objectives aligned with MRO strategy and continuously monitor performance.
• Build internal capability in Lean, data-driven decision making, and cost management across the organization.
• Drive cultural transformation towards continuous improvement and operational excellence within Heavy Maintenance.
• Support national talent development, coaching and preparing employees for future leadership roles.

About Qatar Airways Group

About You

• Bachelor’s Degree or Equivalent with Minimum 8 years of job-related experience or
• High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 9 years of job-related experience.
• Computer applications – MS Office (Word, Excel, Power Point)
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
• Be part of an extraordinary story
• Your skills.
• Your imagination.
• Your ambition.
• Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come.
• To us, impossible is only a challenge.
• Join us as we dare to achieve what’s never been done before.
• Together, everything is possible
• https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang\=en&job\=233790