IVR / HCS Operation Support Engineer
Skills
About This Role
Job Purpose
Participate in 24x7 operations support, including being part of an on-call rotation to promptly attend to incidents reported.
Qualifications And Experience
- Bachelor’s degree in Electronics & communication / Telecommunications or computer science or Equivalent degree with relevant No of years and experience.
- Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing.
- Understanding for Network Design / Call routing / PRI / BRI.
- Understanding for Telecom Environment & Connectivity & Call flows.
- Basic understanding for IP -Networking.
- Understanding for Design, Coding, call routing, and ICM script Implementation, Technologies of IPCC and IP –Telephony.
- Understanding for ICM Scripting & Call manager
- Voice Gateway Configuration.
Skillset
- SQL Server
- CVP
- Quality Management and Call Recording in contact Center.
- Interpersonal skills
- Team orientation
- Communication skills
- Technology understanding capability
- Project and staff management
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