Operation Manager
Role Overview
Ajil seeks a hands-on Operations Manager to lead a 400-plus-driver fleet and manage multiple client projects.
The role owns day-to-day execution, SLA delivery, and operational scaling, reporting to the Managing Director.
Key Skills for This Role
Full Job Posting
About Ajil
Ajil is a technology-enabled last-mile delivery company in Qatar, operating more than 400 drivers across retail, grocery, quick-service restaurant, and e-commerce projects.
The company uses its own rider app and dispatch technology alongside on-ground operations.
Role overview
Ajil seeks a hands-on Operations Manager to lead a 400-plus-driver fleet and manage multiple client projects.
The role owns day-to-day execution, SLA delivery, and operational scaling, reporting to the Managing Director.
Responsibilities
- Plan shifts, rosters, and allocation for more than 400 drivers across projects; rebalance staffing for demand, peak days, and launches.
- Manage concurrent client projects, staffing plans, SLAs, and reporting.
- Own KPIs including on-time delivery, success rate, orders per driver, fleet utilization, and cost per order.
- Handle client escalations, performance reviews, and SLA reporting as the main operations contact.
- Lead driver onboarding, training, performance management, and discipline with HR and PRO.
- Manage vehicle compliance and maintenance, including registration, insurance, accidents, and traffic violations.
- Oversee cash-on-delivery collection and daily finance reconciliation.
- Partner with technology teams to improve dispatch, batching, and the rider app based on field feedback.
- Build and lead project leads, supervisors, dispatchers, and coordinators; produce regular operations reports and control costs.
Requirements
- Have 5–8 years in last-mile, 3PL, quick commerce, or food delivery operations, including at least 3 years managing teams.
- Have proven experience managing fleets of 300 or more drivers across multiple clients or projects simultaneously.
- GCC experience is required; Qatar experience is strongly preferred.
- Bring strong KPI and data skills, including advanced Excel or Google Sheets.
- Be comfortable with dispatch systems, rider apps, and delivery platforms.
- Hold a valid Qatar driving license and be fluent in English.
- Arabic, Urdu, or Hindi is an advantage.
- Being currently in Qatar with a transferable visa or NOC is preferred.
- The posting also lists 3 years of logistics management experience as required.
Compensation
- Pay is QAR 4,400–12,000 per month; competitive benefits are offered.
Workplace
- Work location is in person.
Application
- The posting asks applicants to email a CV with a specified subject line.
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