Onsite Warehouse Support Specialist

Role Description

Work Location

• The role is onsite at a partner fulfillment center.
• The description lists the physical location as 700 Gateway Dr, Bolingbrook, Illinois 60440.

What You'll Do

• Run daily cycle counts and inventory-control processes according to written SOPs.
• Investigate discrepancies, perform location checks, and reconcile inventory variances within a 24-hour SLA.
• Determine root causes of inventory adjustments and lead corrective actions.
• Perform merchant-requested audits and resolve inventory tickets within a 2-hour SLA.
• Escalate concerns, communicate merchant updates, and identify process-improvement opportunities.
• Present weekly performance reports during partner fulfillment-center business reviews.
• Follow food safety, product safety, traceability, and compliance procedures.

What You'll Bring

• At least 2 years of ICQA experience in a 3PL or warehouse environment.
• Proficiency with Warehouse Management System software.
• RF Scanner experience is preferred.
• Ability to work independently onsite without direct supervision.
• Strong communication, reading comprehension, time-management, prioritization, attention-to-detail, and interpersonal skills.
• Customer or vendor communication experience is preferred.
• Ability to lift 50 pounds and stand and walk continuously during an 8- to 10-hour shift or longer as needed.
• Ability to bend, stoop, reach overhead, and push or pull frequently.

Compensation

• The company is targeting a salary of up to $50,000 for the role.
• The role may also participate in the company's discretionary bonus plan.

Perks and Benefits

• Benefits include medical, dental, vision, basic life insurance, paid parental leave, paid holidays, flexible time off, paid sick leave, wellness days, and a 401(k) match.

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