Onsite Support Engineer
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Key skills for this role
About the Role
Required Qualifications & Experience: Proven experience providing technical support within enterprise-scale organizations, with prior experience supporting executive and VIP users being highly preferred.
Key Skills for This Role
Full Job Posting
Required Qualifications & Experience
- Proven experience providing technical support within enterprise-scale organizations, with prior experience supporting executive and VIP users being highly preferred.
- Strong hands-on experience with Microsoft 365 technologies, including Office 365, Microsoft Teams Rooms, and Cisco Video Conferencing (VC) solutions.
- Experience working with IT Service Management (ITSM) platforms, with ServiceNow being highly desirable.
- Minimum of 5 years of experience across multiple IT domains, including Service Desk, End User Computing (EUC), Desktop Support, Systems Administration, and Networking.
- Minimum of 5 years of experience in a fast-paced, high-volume, customer-facing support environment.
- Excellent communication and interpersonal skills, with the ability to effectively engage and support non-technical stakeholders through active listening and clear communication.
- Advanced knowledge of IT support tools, methodologies, and service delivery best practices.
- Strong troubleshooting and diagnostic skills across end-user hardware, software, mobile devices, and network-related issues.
- Advanced understanding of operating systems, enterprise business applications, printing technologies, and network infrastructure.
- Solid knowledge and hands-on experience supporting both Microsoft Windows and Apple macOS operating systems.
- Demonstrated experience with Mobile Device Management (MDM) solutions and endpoint management technologies.
- Ability to quickly adapt to emerging technologies and thrive in a rapidly evolving IT environment.
- Strong analytical thinking and problem-solving capabilities, with a structured approach to incident resolution.
- Customer-focused mindset with a strong commitment to service excellence and quality assurance.
- Excellent organizational and time management skills, with the ability to effectively prioritize competing demands.
- Ability to tailor communication styles and support approaches to meet the needs of diverse user groups.
- Professional presence and presentation skills, particularly when interacting with senior executives and business leaders.
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