Onsite Support Engineer

Overview

• Demonstrated experience of providing technical support within an enterprise-level organization, preferably supporting VIP users.
• Experience in Office 365, Microsoft Teams rooms, and Cisco VC technology.
• Experience in using ITSM systems (ServiceNow is highly desirable).
• A minimum of 3 years’ experience working within multiple technology domains (Service Desk/EUC/Desktop/Systems/Networks).
• A minimum of 3 years’ experience in a high-volume, customer-facing environment.
• Great communication skills when dealing with non-technical stakeholders, founded on being a good listener.
• Advanced understanding of support tools, techniques, and how technology is used to provide services.
• Advanced diagnosis skills of technical issues related to end-user hardware, software, and network devices.
• Advanced understanding of operating systems, business applications, printing systems, and network systems.
• Good Knowledge of OS (mainly Microsoft and Apple).
• Demonstrated experience in Mobile Device Management (MDM).
• The ability to keep up with and adapt to the fast-paced IT world.
• Demonstrated analytical and problem-solving skills.
• Strong customer service focus and quality control skills.
• Highly developed time management skills.
• The ability to adapt communication techniques to suit the needs of different individuals.
• Professional presentation skills.