Onsite Support Consultant

Job Description

About Seclore

• Seclore is home to innovators, risk-takers, and problem solvers redefining data security.
• We help the world’s leading enterprises share data fearlessly.
• Our data-centric approach to cybersecurity protects and controls information wherever it travels—inside or outside the organization.
• Enterprises choose Seclore to prevent data theft, safeguard critical digital assets, and stay compliant without sacrificing collaboration or productivity.
• We are embarking on an exciting and inspiring journey to expand our product footprint and grow our addressable market leveraging new capabilities offered by GenAI.
• Know more about us at www.seclore.com
• You would love our tribe:
• If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you!
• A sneak peek into the role:
• This position is for self-motivated and highly energetic individuals who can think of multiple solutions for a given problem and help in decision-making while working in a super‑agile environment.
• Here's what you will get to explore:
• Act as the primary point of contact by providing technical support to enterprise customers while being stationed at the customer location.
• Handle real‑time email or voice call queries and respond in a timely manner.
• Advocate for the customer by ensuring their concerns and issues are addressed effectively.
• Achieve a strong understanding of Seclore products and develop expertise in their functionality.
• Apply knowledge, experience, and analytical skills to diagnose and resolve issues in unique and complex customer environments.
• Strive to provide resolutions on the first interaction with the customer.
• Manage multiple cases simultaneously, addressing varying degrees of severity.
• Effectively communicate procedural and technical issues to internal teams, customers, and stakeholders.
• Prioritize and manage the schedule of cases, determine their priority level, and set expectations with customers.
• Assess the need to escalate cases to the appropriate resources for handling complex issues or situations.
• Engage with internal teams to prioritize and address customer requests efficiently.
• Conduct research on operating systems, infrastructure technologies, and Seclore products as required.
• Participate in new product releases, ensuring that all necessary training and information requirements are met to provide support for the new release.
• Engage in ongoing training, self‑learning, and functional/organizational development.
• Create and update documentation and support knowledge bases to reduce troubleshooting time and drive faster resolutions.
• Collaborate with internal and customer teams with diverse expertise to enhance the overall support experience.
• We can see the next Entrepreneur At Seclore if you:
• Have BE / B.Tech / MCA / PGDST qualification from reputed institutes
• Are tech‑agnostic, think innovatively and take calculated risk
• Have experience and skills in requirement analysis and impact assessment
• Have experience and skills in designing systems, components and modules
• Have experience and skills in technology evaluation and decision
• Have experience in mentoring team members for technical skills
• Have experience in guiding team for technical needs
• Have attitude, perseverance, innovation, and curiosity to meet and overcome challenges
• Have working proficiency and communication skills in verbal and written English
• Let’s build the future of data security at Seclore together.