Onsite Coordinator

Job Title

Location(s)

Qualifications

• Team-oriented and collaborative, with the ability to share responsibilities, communicate openly, and support colleagues.
• Highly organised, able to manage multiple moving parts while maintaining accurate records.
• Strong communicator, comfortable engaging with customers, engineers, and vendors.
• Proactive and reliable, with a problem-solving approach and a focus on service quality.
• Customer-focused, ensuring every interaction is professional, clear, and helpful.
• Previous experience in service coordination, planning, scheduling, laboratory support, or a similar operational role.
• Experience using service management or scheduling systems.
• Working knowledge of equipment service processes within technical or regulated environments.
• Strong MS Office skills, particularly in Excel
• Confident written and spoken English
• Ability to write clear, professional emails and communicate effectively with customers, vendors and internal teams.
• Why join us?
• Be part of a collaborative onsite team that supports each other and works together daily.
• Build strong relationships with customers, vendors, and internal service teams.
• Develop valuable skills in service coordination, vendor management, and operational delivery.
• Work in an environment that values teamwork, quality, and continuous improvement.
• Make a real difference by ensuring service operations run smoothly and efficiently.

Preferred Qualifications

• Valid driving license preferred

Responsibilities

• Work jointly with our other Site Coordinator to schedule and manage all equipment maintenance – from preventive to corrective work.
• Share responsibility for tracking work orders in our systems, ensuring statuses are kept accurate and up to date.
• Respond to emails, calls, and system requests, aligning with the team to ensure a consistent and timely customer experience.
• Partner with your fellow Site Coordinator to communicate with customers, engineers, and vendors – ensuring clear, aligned messaging and reducing duplication.
• Help manage updates, handovers, and service timelines so everyone on site has the information they need.
• Provide support during vendor visits, including coordination, documentation checks, and escorting responsibilities when required.
• Jointly handle vendor coordination — requesting quotes, scheduling activity, following up on outstanding work, and ensuring documentation is complete.
• Confidently challenge vendors when needed.
• Assist with raising purchase requisitions and purchase orders, working with your teammate to split and organise procurement tasks efficiently, when required.
• Collaborate with the team to track equipment adds, changes, and removals across customer and internal systems.
• Ensure service entitlement, coverage, and documentation are accurate and complete.
• Work with your fellow Site Coordinator and site team to identify workflow improvements and enhance the customer experience.
• Share insights, flag potential issues early, and help drive resolutions collaboratively.
• Participate as an active member of a supportive and coordinated service team.
• Team-oriented and collaborative, with the ability to share responsibilities, communicate openly, and support colleagues.
• Highly organised, able to manage multiple moving parts while maintaining accurate records.
• Strong communicator, comfortable engaging with customers, engineers, and vendors.
• Proactive and reliable, with a problem-solving approach and a focus on service quality.
• Customer-focused, ensuring every interaction is professional, clear, and helpful.
• Previous experience in service coordination, planning, scheduling, laboratory support, or a similar operational role.
• Experience using service management or scheduling systems.
• Working knowledge of equipment service processes within technical or regulated environments.
• Strong MS Office skills, particularly in Excel
• Confident written and spoken English
• Valid driving license preferred
• Ability to write clear, professional emails and communicate effectively with customers, vendors and internal teams.
• Why join us?
• Be part of a collaborative onsite team that supports each other and works together daily.
• Build strong relationships with customers, vendors, and internal service teams.
• Develop valuable skills in service coordination, vendor management, and operational delivery.
• Work in an environment that values teamwork, quality, and continuous improvement.
• Make a real difference by ensuring service operations run smoothly and efficiently.