Chrom S/W Support Specialist

Chrom S/W Support Specialist

Pune

Job Description

The Chrom S/W Support Specialist evaluates business opportunities to define and optimize the product portfolio through analysis and understanding of targeted markets, market trends, new technology, customer business issues and the competitive environment. Applies broad knowledge of company product capabilities and service offerings with in-depth analysis of market position to create and expand the portfolio of products and solution alternatives. Works closely with product development to create products and validates early product definitions with customers. Uses technical expertise and extensive industry experience to formulate product strategies and identify new product opportunities. Responsible for developing project plans designed to address customer needs and/or expand market share.

Define and manage the end-end hardware driver development, testing, and release for leading chromatography software platforms for Perkinelmer chromatography products such as GC, GCMS, LC and LCMS initiatives, ensuring that features are well-defined, prioritized, and aligned with the overall product vision and strategy. This will be the major focus of the role.

Track and manage successful deployment of these drivers to be up to date and validated with current versions available from vendors as they are released.

Track success metrics such as adoption, value realization, business outcomes, license, royalty payments and inventory of products sold quarterly or annually

Own end-end development process from scoping requirements, development of compatible drivers, user testing, validation reports, part number creating and updating revisions, release notes and commercial announcements.

Collaborate with software programmers, project managers, engineers, UX designers, and business stakeholders to translate high-level requirements into actionable user stories.

Work closely with Agile development teams to guide sprint planning, backlog grooming, and ensure timely delivery of high-quality software solutions.

Address customer issues post release working with technical support to provide resolution or feedback to R&D and mitigate risks and customer dissatisfaction.

Additional software development support for main software chromatography platform and assisting data analytics and story points by working closely with the Software Product Manager to assist in such activities as the business needs.

Required Qualifications & Experience

Bachelor’s or master’s degree in computer science, Analytical Chemistry, Software Engineering, Life Sciences, or a related field.

5+ years of experience as a Product Owner, Product Manager, or a related role in software development, scientific computing, or with software products supporting chromatography technology with experience in GC, GCMS, LC and LCMS software solutions.

Ability to interpret complex scientific workflows and translate them into user-friendly software features that R&D can execute.

Experience with JIRA, PDM, SAP, Confluence, or similar Agile tools including the ability to use these tools to report out on team progress toward goals on a regular cadence is highly expected

Experience with software lifecycle management, sustaining activities, PDM, URS and tracking software fixes to meet deadlines.

Strong understanding of Agile methodologies (Scrum, Kanban) and hands-on experience managing software development backlogs.

Excellent communication, stakeholder management, and problem-solving skills.