Online Merchandiser | Retail | M&S | UAE

Role overview

Website operations

• Execute day-to-day website updates using KIBO and support the creation of landing pages, campaigns, and seasonal features.
• Support website refresh and merchandising activities to increase conversion and coordinate timely product launches.
• Ensure accurate product tagging and categorization, search and SEO optimization, and accurate content testing and publishing.

Quick-commerce platform management

• Manage product listings, stock synchronization, pricing, and availability on Deliveroo, Foodpanda, Instashop, Grab, and other relevant platforms.
• Coordinate digital assets for campaigns and promotions; monitor platform KPIs such as availability, cancellations, and delivery windows and resolve issues promptly.
• Adapt product names, descriptions, and imagery for local relevance and platform guidelines.

Campaigns, reporting, and analytics

• Gather and upload assets for email, homepage banners, push notifications, and PPC campaigns; build content briefs based on business direction and trends.
• Track go-live timelines across web and partner platforms and coordinate with SEO and performance-marketing teams on content and keywords.
• Generate daily or weekly reports on content status, product availability, platform performance, and campaign execution.
• Recommend improvements to digital execution and KPIs and collaborate with trade teams on data-led merchandising.

Qualifications and skills

• Bachelor’s degree and 3+ years in online merchandising, web content management, or online trading.
• Experience with CMS platforms, preferably HCL DX, and e-commerce backends such as KIBO or SAP.
• Quick-commerce listing and operations experience is a strong advantage.
• Comfort using web analytics tools such as Google Analytics or platform dashboards; strong Excel and reporting capability.
• Strong written and verbal English; Arabic is a plus.
• Organized, detail-oriented, proactive, reliable, solutions-driven, and able to manage multiple platforms and work independently or with a team.
• Able to adapt visual assets or content for local markets where needed.