One Stop Representative

What You Will Do

• Provide exceptional customer service to prospective, current, and alumni students and their families by advising on admissions, financial aid, student accounts, and enrollment-related questions through in-person appointments, phone, email, chat, and other service channels
• Requires significant direct student engagement, including meeting with students and families, providing individualized guidance, and responding to inquiries by phone for up to approximately six hours during the workday based on operational needs
• Resolve inquiries accurately and efficiently while escalating complex issues as appropriate
• Support the daily operations of the One Stop by accurately documenting student interactions, utilizing university systems to research accounts and respond to inquiries, maintaining accurate records, completing follow-up activities, and adhering to established service procedures
• Contribute to efficient workflows by managing assigned responsibilities and ensuring timely, consistent service delivery
• Maintain a working knowledge of university policies, procedures, and applicable federal and state regulations related to admissions, financial aid, student accounts, FERPA, and enrollment services
• Follow established operational procedures to ensure compliance with institutional, state, and federal requirements while consistently applying university policies in student interactions
• Support Enrollment Management initiatives by participating in orientation programs, recruitment events, campus activities, special projects, departmental initiatives, and other student engagement opportunities as assigned
• Represent the One Stop by providing professional, student-centered service while fostering positive relationships with prospective, current, and alumni students and their families
• Collaborate with colleagues across the One Stop, Enrollment Management, and other university departments to support daily operations and deliver a seamless student experience
• Participate in team meetings, training, and professional development opportunities
• Contribute to a positive and collaborative work environment
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with University policies
• Maintain regular and punctual attendance
• What You Can Expect
• As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.
• Explore & Engage
• Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!