Museum Engagement Coordinator

What You Will Do

• Oversee hiring process for student employees to fill Spark Guide and Spark Team Lead positions
• Complete onboarding and oversee day to day management of student employees, including managing the accountability system and facilitating mid-semester evaluations
• Provide coaching for floor staff on how to improve their engagement with visitors
• Schedule Spark Team to ensure all floor shifts are covered, including personally filling spots when necessary
• Provide & train students to provide high quality customer service to all guests to the museum
• Create training materials for Spark Team on new exhibits and Spark Boxes and conduct monthly training meetings with Spark Guides
• Oversee development of new Spark Zone activities and other day-to-day interactions with visitors
• Maintain Spark Zone training materials and engagement supplies
• Evaluate success of each Spark Cart and rotate activities according to the topic, season, exhibit, etc.
• Assist School Programs Coordinator in daily greeting and logistical management for school groups; includes greeting and orienting parents and chaperone, supporting lunchtime logistics, and managing departure transitions
• Work closely with School Programs Coordinator to ensure gallery floor staff and school groups are working harmoniously
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with university policies
• Maintain regular and punctual attendance
• What You Can Expect
• As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.
• Explore & Engage
• Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!