Onboarding Specialist

Role overview

Responsibilities

• Manage merchant onboarding from assignment and initial handover through successful go-live.
• Communicate with clients daily by email and other communication platforms.
• Coordinate KYB/KYC processes, including collecting and reviewing required documentation.
• Follow up with clients on outstanding documents, compliance requirements, and onboarding milestones.
• Review onboarding agreements and documentation, coordinating with Legal where needed.
• Monitor the status, execution, and renewal of merchant agreements, licenses, and corporate documents.
• Perform website and URL checks to verify operational readiness and support risk assessment.
• Track onboarding progress and go-live timelines, and follow up on pending actions.
• Coordinate onboarding requests with Compliance, Legal, Risk, Support, Finance, TechOps, Sales, and Account Management.
• Attend internal meetings, provide status updates, maintain accurate records, follow company policies, and handle other related onboarding and client management tasks.

Requirements

• Strong attention to detail and problem-solving abilities.
• Ability to manage multiple tasks simultaneously; strong organizational and time-management skills.
• Basic knowledge of payment processing.
• Experience in onboarding, compliance, operations, fintech, payments, or a related field is advantageous.

Benefits

• Competitive salary package aligned with experience and market standards.
• Medical insurance starting from day one.
• Training resources and development opportunities.
• Office refreshments, team-building events, and an employee recognition program.