Onboarding Consultant

Role Overview

Essential Duties

• Assist clients with application configuration based on user needs and industry standards.
• Perform project-management tasks across the client project lifecycle.
• Train administrative and end users on the application.
• Work with managers and clients to define business and clinical requirements.
• Execute project processes including kickoff, milestones, training, reporting, interfacing, troubleshooting, issue tracking, and escalation.
• Identify client risks and provide or support actions and solutions.
• Review and help manage application scope of work and scheduling.
• Support clients in directing resources and efforts toward project goals.
• Address client application issues and close issues before transition to Support.

Required Knowledge and Skills

• Strong verbal and written interpersonal communication across all organizational levels is required.
• Ability to take a friendly approach to teaching end users and motivate others to learn is required.
• Strong organization, time-management, problem-solving, and troubleshooting skills are required.
• Ability to work collaboratively while taking ownership, showing initiative, and learning new concepts quickly is required.
• The role requires working in the office three days per week.
• Travel up to 75% is required.

Preferred Qualifications

• A bachelor’s degree is strongly preferred.
• Healthcare or ambulatory surgery center industry exposure or coursework is preferred.
• Exposure to or coursework in SaaS software implementations is preferred.
• Experience with ASC clinical and billing practices is desired.
• Knowledge of perioperative regulatory compliance and best-practice recommendations is desired.

Benefits

• Benefits include medical, vision, dental, disability, and life insurance.
• Benefits include vacation and sick time, paid holidays, a 401(k) match, and SIS Cares Day.
• A hybrid environment may be available depending on the role.