Onboarding Consultant

About Surgical Information Systems

Role Overview

Essential Duties and Responsibilities

• Assist clients with application configuration based on user needs and industry standards.
• Learn and perform project management tasks throughout the project life cycle.
• Train administrative and end users on the application.
• Determine business and clinical requirements with managers and establish client partnerships.
• Support project kickoff, milestones, training, reporting, interfacing, troubleshooting, issue tracking, and escalation.
• Identify risks, manage application scope and scheduling, and help direct resources toward project goals.
• Address application issues and close them before transition to Support.

Required Knowledge and Skills

• A bachelor's degree is strongly preferred.
• Healthcare or ambulatory surgery center exposure or coursework is preferred.
• Exposure to SaaS software implementations is required.
• Strong communication, teaching, organization, time management, problem-solving, and troubleshooting skills are required.
• The consultant must be collaborative, self-starting, adaptable, and able to take ownership of projects.
• The role requires working in the office three days per week and traveling up to 75%.

Desired Knowledge and Skills

• Experience with ambulatory surgery center clinical and billing practices is desired.
• Knowledge of perioperative regulatory compliance and best-practice recommendations is desired.

Workplace

• The role requires working in the office three days per week.
• The role may operate in a hybrid environment depending on the position.
• Travel may be required up to 75%.

Benefits

• Benefits may include medical, vision, dental, disability, life insurance, vacation and sick time, a 401(k) plan with company match, paid holidays, and an employee volunteer day.