Officer - Quality Control

Job Purpose

Job Accountabilities

• Support the development and implementation of quality control procedures to ensure compliance with company policies, aviation regulations (IATA, ICAO, GACA), and industry best practices.
• Assists the review and verify the accuracy of quality-related documentation, including inspection reports, audit findings, and compliance records.
• Support the evaluation and monitoring of supplier performance, ensuring that third-party service providers and vendors meet company quality and safety standards.
• Assist in analyzing customer feedback and service quality metrics, proactively addressing concerns to enhance customer satisfaction.
• Support in ensuring full compliance with national and international regulatory requirements, conducting regular audits and assessments.
• Prepare and submit detailed reports on audit findings, quality assessments, and corrective actions to senior management.
• Regularly inspect and monitor cargo handling processes, identifying areas for improvement and ensuring adherence to quality standards.
• Collect and analyze operational performance data, quality metrics, and compliance reports to identify trends and areas for improvement.
• Assist in providing training and support to staff on quality control procedures, safety regulations, and best practices to foster a culture of quality.
• Work closely with Operations, Warehouse, Logistics, and OCC teams to ensure quality standards are embedded into all aspects of cargo handling.
• Assist in developing and updating Standard Operating Procedures (SOPs) to enhance operational efficiency and service quality.
• Support investigating quality-related issues, conduct root cause analysis, and implement corrective and preventive actions as necessary.
• Assists in ensuring compliance with all relevant safety and regulatory standards, conducting audits and assessments as required.
• Verify operational invoices (e.g., block hours, HOTAC, catering, landing, overflight, and other operational charges.

Qualifications & Experience

• Bachelor’s degree in business administration or Equivalent
• A minimum of 1 to 3 years of experience in the same or similar field.