Assistant Officer Recovery & Post-Flight Support
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About the Role
Job description: **Job Purpose:** The Assistant Officer Recovery \& Post\-Flight Support responsibility is to coordinate cargo recovery operations, ensuring effective resolution and communication with customers and stakeholders by determining requirements and fulfilling requests of post\-flight support while ensuring exceptional customer service in compliance with the company’s policies and procedures. **Job Accountabilities:** * Conducts research using prima
Key Skills for This Role
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Job Purpose
The Assistant Officer Recovery & Post-Flight Support responsibility is to coordinate cargo recovery operations, ensuring effective resolution and communication with customers and stakeholders by determining requirements and fulfilling requests of post-flight support while ensuring exceptional customer service in compliance with the company’s policies and procedures.
Job Accountabilities
- Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Communicate and coordinate with customers, stations, internal and external stockholders to finalize the out of kingdom and in kingdom requests.
- Collect feedback from customers on recovery operations and support services.
- Providing customers with timely updates on recovery status.
- Comprehensive reports detailing recovery actions taken, challenges faced, and resolutions.
- Gathering data on cargo condition and recovery outcomes for future improvement.
- Coordinate securing facilities for storing recovered cargo until it can be assessed or delivered.
- Maintains and updates the call center database by entering the required service to track the quality of the inquiry’s outcome and ensure compliance to the policies and procedures.
- Ensures fulfilling requests by clarifying desired information; completing transactions; forwarding requests
- Coordinates with the finance department in the event of customer reimbursement.
- Tracking shipment status by follow-up and coordinating with involved stations (In-Out kingdom) directly in case of collecting, analyzing info related to lost/damaged cargo.
Qualifications & Experience
- Bachelor Degree in Business Administration, Marketing or related field
- A minimum of 1 years of experience in the same or similar field
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