Officer, Quality Assurance
Skills
About This Role
Job Responsibilities
- Sampling of live and approved cases across all conventional and Islamic products as per SOP and checklist.
- Daily Productivity: Number of cases allocated for QA to be competed and reporting of accurate information for productivity on daily basis.
- Highlight discrepancies in credit processing & identify frauds. Timely report identified lapse/error in cases for corrective action.
- Identify Engine issues and concerns in automation process for corrective action.
- Minimize risk : Timely action required on potential high risk disbursals.
- Non starter QA - Review early defaults(within 6 months) on new bookings, check for deferrals.
- Ensure quick action & resolution of cases under review/hold to avoid customer complaints and delay.
- Submit timely reports to management for review and further reporting to HOD.
- Liaise with internal stakeholders namely Credit & Distribution unit for case discussions & sharing QA observations.
- Works closely with Fraud, TML and Collections staff members to ensure smooth functioning of case reviews and sharing feedback.
- Assist QA Manager with QA related activities and urgent reviews.
- Raise timely operational risk incident as per approved guidelines.
- Identify training needs and complete all mandatory trainings before due date.
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