Office Systems Specialist I

+++Current opening will be domiciled in Region 1 or 2.+++

Responsibilities

• Train and instruct office personnel on effective use of office systems and standardized procedures.
• Analyze workloads, staffing levels, and employee capabilities to recommend optimal work allocation.
• Implement and support office procedures at the service center level to ensure consistency and efficiency.
• Monitor office productivity and performance, providing feedback and recommendations for improvement.
• Collaborate with service center management to determine appropriate distribution of work among staff.
• Modify and enhance office system processes to improve operational effectiveness.
• Serve as a subject matter expert by clarifying system-related questions and resolving issues for staff.
• Communicate regularly with office staff and management regarding performance, system updates, and process improvements.
• Recommend administrative procedures and contribute to decisions impacting office operations.
• Promote adoption of system enhancements and process changes through training and communication.
• Other duties and projects, as assigned.
• High School Diploma / GED, required
• Associate or bachelor's degree in business administration, operations, or related field, preferred
• Experience in office operations and administrative systems, preferred
• Experience training employees and implementing process improvements, preferred
• Experience analyzing workloads, staffing, and productivity metrics, preferred
• Proficient in Microsoft Office Suite.
• Analytical Thinking
• Effective Communications
• Interpersonal Relationships
• Judgment and Decision Making
• Managing Multiple Priorities
• Performance Management
• Producing Results
• Standard Operating Procedures
• Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.
• Occasional (25%-50%) This role requires travel and flexibility to work irregular hours while traveling.
• About Us

Requirements

• High School Diploma / GED, required
• Associate or bachelor's degree in business administration, operations, or related field, preferred
• Experience in office operations and administrative systems, preferred
• Experience training employees and implementing process improvements, preferred
• Experience analyzing workloads, staffing, and productivity metrics, preferred
• Proficient in Microsoft Office Suite.
• Occasional (25%-50%) This role requires travel and flexibility to work irregular hours while traveling.