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Office Manager

Jackson County Hospital District
Marianna, USA
Full-time
Mid Level
Onsite
Discovered 1 months ago

Full Job Posting

Duties And Responsibilities

  • Work independently while maintaining full accountability for clinic operations in compliance with hospital internal controls, policies, and procedures.
  • Develop, implement, and maintain clinic-specific policies while ensuring alignment with hospital standards.
  • Oversee revenue cycle functions, including billing, collections, insurance payments, accounts payable, and regulatory compliance.
  • Monitor operational performance and proactively identify and implement process improvements.
  • Communicate effectively with the Director of Practice Management regarding clinic performance and needs.
  • Interview, hire, train, supervise, and, when necessary, terminate clinic staff
  • Maintain staff schedules, ensuring appropriate coverage at all times.
  • Conduct and document staff meetings to promote communication and teamwork.
  • Counsel and develop employees, administer disciplinary actions, and foster a positive work environment.
  • Cross-train staff to ensure operational continuity
  • Build and maintain professional relationships with providers, medical staff, and referring providers.
  • Promote teamwork between clinical and administrative staff
  • Ensure compliance with physician contractual agreements.
  • Communicate proactively with providers regarding quality of care and revenue opportunities.
  • Maintain current provider enrollment, credentialing, and licensure.
  • Ensure clinic operations align with the organization’s mission, vision, and quality standards.
  • Support adherence to nursing practice guidelines and the applicable code of conduct.
  • Collaborate with ancillary services to maintain a safe, clean, and secure environment.
  • Assist accounting with payroll, timecard verification, and accounts payable.
  • Generate and analyze monthly reports on patient volume, services, and year-over-year comparisons.
  • Reconcile financial records, including balancing ledgers to bank statements.
  • Collect, open, and distribute daily mail.
  • Assist with ordering clinic and office supplies.
  • Review explanation of benefits (EOBs), resolve denials, and resubmit claims with appropriate corrections as well as coordinates with the Physician Billing Department on accounts receivable and collections processes.
  • Review accounts prior to referral to collections or credit bureaus.
  • Work with patients to establish payment arrangements and reduce collection activity.
  • Create and manage reports, files, and operational documents.
  • Troubleshoot systems and support cross-training efforts.
  • Utilize external resources such as Availity, Passport, and other required platforms.
  • Coordinate facility maintenance and repair needs.
  • Utilize internal tools such as email, calendars, word processing, and spreadsheets.
  • Address patient concerns and complaints in a professional manner.
  • Perform additional duties as assigned by the director or provider.

Regulatory Requirements

  • Completes annual educational requirements within the assigned time frame.
  • Maintains regulatory requirements, including all state, federal and Joint Commission regulations related to their department and, as appropriate, to the hospital.
  • BLS Certification

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