Office Manager/Financial Coordinator

We are seeking a strong, organized, and people-focused Office Manager / Financial Coordinator to support the overall operations and financial performance of our orthodontic practice.

This is a unique opportunity to lead both practice operations and financial coordination, ensuring a seamless experience for patients while driving efficiency, accountability, and team performance.

The ideal candidate brings both:

A confident leadership presence with the ability to guide a team and manage operations

A detail-oriented approach to financial coordination, supporting patients with clarity and compassion

Oversee daily operations to ensure a smooth, efficient, and positive patient experience

Support scheduling optimization, patient flow, and overall office performance

Lead, coach, and support team members in alignment with practice expectations

Partner with the doctor and EPIC4 leadership on performance, staffing, and growth initiatives

Verify insurance eligibility and benefits for scheduled patients

Present treatment plans, explain financial options, and review patient responsibilities

Manage billing, insurance claims, and collections processes

Follow up on outstanding claims and ensure timely resolution

Maintain accurate financial records and account reconciliation

Foster a positive, professional, and team-oriented culture

Address patient questions and concerns with empathy and clarity

Ensure patients feel confident and informed about their care and financial options

Ensure adherence to HIPAA, OSHA, and practice policies

Support reporting, documentation, and operational processes

Act as a liaison between the practice and EPIC4 support teams

Experience in dental, orthodontic, or healthcare office management and/or financial coordination

Strong understanding of insurance, billing, and patient account management

Proven ability to lead, coach, and support a team

Highly organized with strong attention to detail

Excellent communication skills and a patient-first mindset

Ability to balance big-picture thinking with day-to-day execution

Supportive, team-oriented environment

Opportunity to grow within a multi-location organization

Meaningful work helping patients navigate their care with confidence

Competitive compensation and benefits