Office Manager

About This Role

Office Manager

Key Responsibilities

1. Mall Management Coordination (Primary Role)

• Serve as the main point of contact with mall management for all operational matters
• Handle lease-related coordination, documentation, and compliance requirements
• Process and follow up on permits, approvals, and access requests
• Ensure strict adherence to mall policies, rules, and regulations
• Coordinate with mall management for inspections, maintenance, fit-outs, and events
• Address and resolve any issues raised by mall management promptly
• Maintain strong professional relationships with mall representatives

2. Office & Operations Management

• Oversee daily operations to ensure smooth workflow across departments
• Implement and maintain office policies and procedures
• Manage suppliers, utilities, and facility upkeep

3. Customer Service Supervision

• Lead the customer service team to ensure excellent guest experience
• Handle escalated concerns and ensure timely resolution
• Monitor feedback and implement service improvements

4. HR Support & Staff Management

• Assist in recruitment, onboarding, and training of staff
• Monitor attendance, scheduling, and leave records
• Support performance management and employee relations

5. Administrative Oversight

• Ensure proper handling of documentation, contracts, and records
• Manage permits, licenses, and company compliance documents
• Coordinate internal communications and reporting

6. Leadership & Reporting

• Supervise teams across customer service, HR, and admin
• Prepare reports and updates for management
• Identify operational gaps and implement improvements

Requirements

• Proven managerial experience in operations or office management
• Strong experience working with mall management or commercial property coordination (highly preferred)
• Knowledge of permits, lease agreements, and compliance processes
• Background in customer service, HR, and admin functions
• Strong leadership, communication, and problem-solving skills
• Ability to handle multiple priorities in a fast-paced environment

Job Type: Full-time

Pay: From AED4,000.00 per month

Work Location: In person