Office Manager

Job Summary

Supervisory Responsibilities

• Oversee day-to-day operations across all assigned clinic locations
• Supervise front office staff, patient coordinators, and administrative personnel
• Conduct training, onboarding, and ongoing performance management
• Address staff concerns, resolve conflicts, and foster a positive work environment
• Partner with clinical leadership to support therapists and providers
• Act as liaison between sites and executive leadership
• Provide regular reporting on performance, staffing, and operational updates

Responsibilities

• Ensure consistent workflows, policies, and procedures are implemented across sites
• Monitor clinic performance metrics (patient volume, scheduling efficiency, no-show rates, etc.)
• Identify operational gaps and implement process improvements
• Participate in marketing and meeting events
• Ensure high-quality patient experience from intake through discharge
• Oversee scheduling processes and ensure timely access to care
• Manage patient complaints and service recovery efforts
• Ensure compliance with state, federal, and organizational policies (HIPAA, OSHA, etc.)
• Support QA audits and ensure documentation standards are met
• Maintain readiness for audits, inspections, and accreditation reviews
• Monitor office budgets, supplies, and operational expenses
• Support billing coordination and ensure accurate insurance verification processes
• Track productivity and support revenue cycle efficiency
• Coordinate cross-functional initiatives with HR, IT, and clinical departments
• Performs other duties as assigned

Education and Experience

Required Skills/Abilities

• Strong leadership and team management skills
• Excellent organizational and multitasking abilities
• Knowledge of healthcare regulations and compliance standards
• Proficiency with EHR systems (behavioral health platforms preferred)
• Strong communication and problem-solving skills

Work Environment

Physical Requirements

• Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate.
• Prolonged periods of sitting at an office desk on the computer.
• Lifting: Able to lift up to 15lbs.

Benefits

• Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
• Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
• Short & Long-Term Disability Benefits: Protection when you need it most.
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
• Flexible Spending Accounts: Manage your finances with flexibility.
• Employee Assistance Program (EAP): Support when life throws challenges your way.
• 401(K): Building your financial future with us. Effective after 1 year of employment.
• Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
• Paid Holidays: Quality time to enjoy celebrations.
• Employee Referral Program: Share the opportunities and reap the rewards.
• Company Discount Program: Enjoy savings on everyday expenses and memberships.

Equal Employment Opportunity

Pre-Employment