Office Cashier Lead
Role Overview
As an Office Cashier Lead, you will be responsible for the front office’s employees, including mentoring, interviewing, performance evaluations, scheduling and assigning duties. You will also be responsible for maintaining the store’s brand, ensuring continuous delivery of outstanding customer service, and that your staff also promotes the American Furniture Warehouse culture.
You will coach and oversee the Front Office department with direction from the Front Office Manager to ensure customers are provided fast, friendly and accurate customer service. The Office Cashier Lead will also assist with processing customer transactions and assisting the Sales team with completing orders.
Job Duties & Responsibilities
Typical duties include but are not limited to:
Oversee Front Office employees with leadership from the Front Office Manager.
Assist with recruiting and hiring quality employees to meet the needs of business.
Help train and mentor new employees and provide continuing education to existing employees.
Evaluate employees based on performance metrics.
Rent AFW vehicles to our customers, and process financing applications.
Perform cash drawer and safe/petty cash audits and report any discrepancies to the AFW Management Team.
Ensure all front office staff provide exceptional customer service and assists customers during the check process to the best of their ability.
Respond to public address system announcements.
Identify and read reports, tickets and UPC labels.
Completes customer transactions accurately and efficiently at point-of-sale.
Executes consistent operational and selling processes.
Educates customers and employees on our Satisfaction Guaranteed return policy.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
Take ownership to enhance customer experience.
Partners with all other departments to ensure customers’ needs are met and processes are completed per policy.
Enforcement of all company policies and procedures.
All other duties assigned by the Front Office Manager, Store/Regional/or Operations Manager as directed.
Requires recognizing, identifying and using merchandise and necessary reports.
This position supervises staff of 5 – 10 employees any given time. This position is supervised directly by the Front Office Manager depending on location.
Key Skills for This Role
Full Job Posting
Job Overview
As an Office Cashier Lead, you will be responsible for the front office’s employees, including mentoring, interviewing, performance evaluations, scheduling and assigning duties. You will also be responsible for maintaining the store’s brand, ensuring continuous delivery of outstanding customer service, and that your staff also promotes the American Furniture Warehouse culture.
You will coach and oversee the Front Office department with direction from the Front Office Manager to ensure customers are provided fast, friendly and accurate customer service. The Office Cashier Lead will also assist with processing customer transactions and assisting the Sales team with completing orders.
Job Duties & Responsibilities
Typical duties include but are not limited to:
Oversee Front Office employees with leadership from the Front Office Manager.
Assist with recruiting and hiring quality employees to meet the needs of business.
Help train and mentor new employees and provide continuing education to existing employees.
Evaluate employees based on performance metrics.
Rent AFW vehicles to our customers, and process financing applications.
Perform cash drawer and safe/petty cash audits and report any discrepancies to the AFW Management Team.
Ensure all front office staff provide exceptional customer service and assists customers during the check process to the best of their ability.
Respond to public address system announcements.
Identify and read reports, tickets and UPC labels.
Completes customer transactions accurately and efficiently at point-of-sale.
Executes consistent operational and selling processes.
Educates customers and employees on our Satisfaction Guaranteed return policy.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
Take ownership to enhance customer experience.
Partners with all other departments to ensure customers’ needs are met and processes are completed per policy.
Enforcement of all company policies and procedures.
All other duties assigned by the Front Office Manager, Store/Regional/or Operations Manager as directed.
Requires recognizing, identifying and using merchandise and necessary reports.
This position supervises staff of 5 – 10 employees any given time. This position is supervised directly by the Front Office Manager depending on location.
Job Requirements
- Excellent verbal and written communication skills.
- Strong supervisory and leadership skills.
- Cash handling and safe balancing
- Hands on experience with STORIS software, and Microsoft Suite.
- Sense of ownership and pride in your performance and its impact on AFW’s success.
- Strategic planning, critical thinking, and problem-solving skills
- Excellent interpersonal and customer service skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to lead team meetings and motivate others
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to regularly use computers for ordering, communication, documentation, scheduling, maintenance of organizational content on shared drives.
- Education & Experience
- High School Diploma/GED preferred. At least 1-2 years of related experience in cash handling or related role; or equivalent combination of education and experience.
- Compensation
- Pay rate: Starting at $19/hour and up! Depending on Experience
- At AFW we offer great perks: weekly pay, benefits package (medical, dental, vision), 401k matching, and more!
- Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 to 50 pounds at times.
- Must be able to access and navigate each department at various facilities.
- Requires the ability to maneuver in confined and at times congested areas.
- Requires the ability to sit, stand, walk, stoop, & bend for 8 hours daily.
- Requires constant use of arms, hands, fingers, eyes, legs, and back.
- Able to work in various environments with different lighting, loud exterior noise, and flooring.
- Work Environment
- Fluorescent Lighting
- Concrete Flooring
- American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.
- A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.
- Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!
- Pay Grade B: $16.00 - $29.71
Preferred Qualifications
- High School Diploma/GED preferred. At least 1-2 years of related experience in cash handling or related role; or equivalent combination of education and experience.
About American Furniture Warehouse
Family-owned furniture retailer serving households with furniture, mattresses, home décor, and delivery across Colorado, Arizona, and Texas.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at American Furniture Warehouse
Mechanic
Webster, USA
Receiving Associate I
Grand Junction, USA
Staging Associate
Conroe, USA
Office Cashier Lead
Webster, USA
Warehouse Receiving Associate 3 AM Shift
Englewood, USA
2nd Shift Warehouse Order Puller Associate
Gilbert, USA
Furniture Repair Technician
Englewood, USA
In Home Repair Technician
Glendale, USA