O6 - Transit System Based Outreach Specialist Non-driver - Transit - Thursday-Monday 10pm-6:30am

Every night, hundreds of New Yorkers sleep in the subway system. BRC’s Transit Homeless Outreach team meets them where they are—building trust and helping individuals transition into housing and stability.

As an Outreach Specialist, you’ll engage directly with individuals experiencing chronic homelessness, providing hands-on support and guidance. This role is ideal for early-career professionals pursuing social work, public health, or human services.

Conduct compassionate, street-based outreach in transit locations

Connect clients to housing, medical, mental health, and substance use services

Complete brief assessments, provide escorts, and make referrals

Document outreach activity and client interactions

Work primarily at high-need areas, including end-of-line stations

Collaborate with partner agencies and outreach teams

Hands-on experience in outreach, assessment, and housing navigation within NYC’s homeless services system

Training in harm reduction, trauma-informed care, and Housing First

Supervision, mentorship, and clear internal growth pathways

Tuition assistance and professional development support

CPR/First Aid certification provided

Bachelor’s degree or equivalent experience

Strong communication, documentation, and interpersonal skills

Ability to build trust and work effectively in the field

Valid driver’s license and willingness to travel across boroughs

Basic computer skills

Experience in outreach, social services, or behavioral health

Interest in working with individuals experiencing homelessness, mental illness, or substance use

Bilingual (Spanish, Polish, Russian, Chinese, or Korean)

Internal candidates (e.g., Community Technicians with 6+ months experience) are encouraged to apply.

This is a highly active, field-based role. You must be comfortable:

Working in transit stations, public spaces, and outdoor environments in all weather

Engaging individuals in crisis or with complex behavioral health needs

Working closely with individuals who may have limited access to hygiene and personal care and may present with unmet self-care needs

Standing, walking, and traveling for extended periods

Mid-Level

Overnight