Night Operations Support

General Summary

Essential Job Functions

Knowledge, Skills, and Abilities

• Customer service
• Professional writing abilities
• Hours of service (HOS)
• Transportation knowledge
• Good knowledge of Microsoft Office
• Problem solving
• Teamwork
• Partner with and assist with driver development Engage in meaningful, respectful, professional, and friendly interaction with each driver Develop and coach drivers through continued training and discussions, specifically on: Production Efficiency of available hours On-time % Trip- planning Answer all messages Be timely in responding Answer driver phone calls Talk with or contact each driver daily Build relationships for retention
• Engage in meaningful, respectful, professional, and friendly interaction with each driver
• Develop and coach drivers through continued training and discussions, specifically on: Production Efficiency of available hours On-time % Trip- planning
• Production Efficiency of available hours
• Efficiency of available hours
• On-time %
• Trip- planning
• Answer all messages Be timely in responding
• Be timely in responding
• Answer driver phone calls Talk with or contact each driver daily Build relationships for retention
• Talk with or contact each driver daily
• Build relationships for retention
• Verbal dispatch All produce loads Review loading instructions PO numbers Check reefer temperatures and settings Routing information Critical Customers Go over all load information Routing Stress/emphasize importance of on-time delivery for these customers Swap late-running loads PTA’s Accuracy Check hours with drivers to make sure PTA’s are correct at time of loaded call Safety Manage drivers into compliance HOS Safety awareness Communication Notify proper individuals of late or potentially late loads prior to being too late to recover Updates hourly on delays at loading or unloading to proper individuals Track and trace twice daily Track all equipment to make sure they are on schedule Track all picks until loaded Update all computer-work with real time for accurate customer communication Reports On Time Report Add comments for each late load
• All produce loads Review loading instructions PO numbers Check reefer temperatures and settings Routing information
• Review loading instructions
• PO numbers
• Check reefer temperatures and settings
• Routing information
• Critical Customers Go over all load information Routing Stress/emphasize importance of on-time delivery for these customers Swap late-running loads
• Go over all load information
• Routing
• Stress/emphasize importance of on-time delivery for these customers
• Swap late-running loads
• PTA’s Accuracy Check hours with drivers to make sure PTA’s are correct at time of loaded call Safety Manage drivers into compliance HOS Safety awareness Communication Notify proper individuals of late or potentially late loads prior to being too late to recover Updates hourly on delays at loading or unloading to proper individuals Track and trace twice daily Track all equipment to make sure they are on schedule Track all picks until loaded Update all computer-work with real time for accurate customer communication Reports On Time Report Add comments for each late load
• Accuracy Check hours with drivers to make sure PTA’s are correct at time of loaded call
• Check hours with drivers to make sure PTA’s are correct at time of loaded call
• Safety Manage drivers into compliance HOS Safety awareness Communication Notify proper individuals of late or potentially late loads prior to being too late to recover Updates hourly on delays at loading or unloading to proper individuals Track and trace twice daily Track all equipment to make sure they are on schedule Track all picks until loaded Update all computer-work with real time for accurate customer communication Reports On Time Report Add comments for each late load
• Manage drivers into compliance HOS Safety awareness
• HOS
• Safety awareness
• Communication Notify proper individuals of late or potentially late loads prior to being too late to recover Updates hourly on delays at loading or unloading to proper individuals Track and trace twice daily Track all equipment to make sure they are on schedule Track all picks until loaded Update all computer-work with real time for accurate customer communication Reports On Time Report Add comments for each late load
• Notify proper individuals of late or potentially late loads prior to being too late to recover Updates hourly on delays at loading or unloading to proper individuals
• Updates hourly on delays at loading or unloading to proper individuals
• Track and trace twice daily Track all equipment to make sure they are on schedule Track all picks until loaded Update all computer-work with real time for accurate customer communication Reports On Time Report Add comments for each late load
• Track all equipment to make sure they are on schedule
• Track all picks until loaded Update all computer-work with real time for accurate customer communication
• Update all computer-work with real time for accurate customer communication
• Reports On Time Report Add comments for each late load
• On Time Report Add comments for each late load
• Add comments for each late load

Job requirements

• Ability to work in a high-stress and fast-paced environment
• 1-2 years of experience dispatching OTR fleets preferred
• Have working knowledge of all Federal, State, and local transportation laws and regulations
• High degree of initiative and working knowledge of Microsoft Excel and Work
• Ability to organize multiple work assignments and establish priorities
• Ability to pay close attention to details and to ensure accuracy of driver load information
• Ability to create a team environment and sustain employee commitment
• Qualified applicants will complete a pre-employment drug screen (hair follicle testing), verification of employment, and background screen.
• Applicants with a criminal history are not automatically disqualified. We review on a case-by-case basis.

What we offer

• Weekly pay
• Health, Dental, Life, Vision and other voluntary benefits
• 401k Plan with an employer match
• Sick and vacation time
• Company sponsored events like contests, BBQ’s and other fun stuff (always involving food)
• A great culture and environment in which to work