Night Manager
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Night Operations: Supervise all departments during night hours.
- Safety & Security: Monitor property security and manage emergency situations.
- Reporting: Prepare nightly reports and handover notes for day staff.
- Staff Support: Assist and support overnight staff in completing tasks.
- Act as the first point of contact for escalations to identify and resolve guest concerns urgently, either in person or in writing.
- Document all complaints, incidents, and issues requiring follow-up the next day to maintain consistency and uphold high levels of guest satisfaction.
- Greet VIP guests upon arrival, escort them to their rooms, establish rapport, and offer assistance throughout their stay
- Oversee Front Office operations, including front desk agents, telephone operators, concierge, and bell/door staff.
- Ensure adherence to all front office policies, procedures, and standards while providing guest assistance.
- Maintain responsibility for the overall auditing and administration function of the night team at Front Desk.
- Supervise late guest arrivals and early departures to ensure room allocations and check-in/check-out processes follow set procedures.
- Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Qualifications
- Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.
- Minimum 2–3 years of experience in a similar Night Manager or Front Office supervisory role within a luxury hotel.
- Strong knowledge of Front Office operations, night auditing, guest relations, and hotel procedures.
- Excellent communication skills and proficiency in hotel property management systems (PMS).
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