Night Manager

Role overview

Responsibilities

• Welcome and assist guests courteously and professionally, aiming to exceed expectations.
• Provide information about hotel facilities, services, and promotions, and promote them where appropriate.
• Complete guest documentation, checks, bills, and reports accurately under hotel and company procedures.
• Operate the telephone system and promptly handle enquiries and requests.
• Conduct night audits and end-of-day procedures as required.
• Respond calmly and effectively to guest requests, concerns, and emergencies.
• Maintain the reception area and complete administrative tasks accurately.
• Work with other departments to provide a seamless guest experience.

Ideal candidate

• Previous hotel reception experience is preferred but not essential.
• Be a team player with a positive, proactive attitude and strong customer service and communication skills.
• Show attention to detail and accuracy; remain calm and professional under pressure.
• Be courteous, friendly, and professional, and confident using computer systems and handling administrative tasks.

Benefits

• Benefits listed for permanent staff include a competitive salary with incentive scheme, group discounts, free meals on duty, training and development, pension, and employee assistance programme.
• Other listed benefits include 28 days' paid holiday inclusive of bank holidays, team-building events, employee recognition incentives, a paid birthday off, and uniform.

About the hotel