M&E Manager

We aren’t interested in creating a workforce, we build a community at our hotels.

Join an exceptional team of hospitality heroes here at our wonderful hotel, Burnham Beeches.

We are passionate about ensuring a memorable stay for our guests and strive to ensure personal service, commitment, and individuality are at the heart of all we do.

Burnham Beeches Hotel is a 4-star hotel Georgian Hotel hidden amongst 10 acres of beautiful gardens in the Buckinghamshire countryside. The hotel boasts 82 bedrooms, a leisure club, extensive conference and banqueting facilities and a restaurant.

The hotel is busy throughout the year, with a focus on hosting both leisure and corporate guests for a variety of events. From private family functions, engagement parties, baby showers and weddings to product launches, conferences, board meetings, away days and more, we deliver a little stately service, with a lot of personality.

Burnham Beeches Hotel completed a beautiful transformation. Refreshments taken place across the hotel from our suites and bedrooms in the original Manor House through to the Reception and other public areas, staying in keeping with the Manor House's fantastic heritage and historical features.

It is a fantastic time to join the hotel community and bring your own ideas, expertise, and experience whilst driving hotel business and performance.

To be responsible for the day-to-day efficient management of the Meeting & Events email box, maximizing room occupancy, revenue, and yield in line with company procedures.
To ensure all enquiries—including weddings—are handled proactively and converted into confirmed bookings.
You will play a key role in growing the wedding business by developing packages, conducting show rounds, and building strong relationships with couples and suppliers.
You will also support the development of existing customer relationships through regular contact, meeting and greeting, follow-up calls, and personalised service.

· Ensure the highest level of customer care.

· Ensure all sales enquiries are dealt with proactively and converted to confirmed bookings using Company Sales Conversation techniques.

· Maintain and action the Meeting and Events database and chase system daily.

· Ensure referral procedures are followed when denying enquiries.

· Convert business and generate sales through show rounds and ‘Fam Trips’.

· Grow and develop existing customers through regular contact and follow-up.

· Log rooms and conference business daily, weekly, and monthly.

Meet all Meeting and Events organisers and VIP guests on arrival and departure to foster future business.

· Excellent verbal and written communication skills

· Strong organizational and time management abilities

· Proven sales acumen and ability to convert enquiries into bookings

· Exceptional customer service orientation with a focus on guest satisfaction

· Ability to build and maintain strong relationships with clients and vendors

· Attention to detail and ability to manage multiple events simultaneously

· Creative problem-solving and decision-making skills

What can we offer you?

· Competitive salary

· Discount schemes across the group

· 20% Discount on Food and Beverage in all outlets

· Free meals whilst on duty

· Training and development opportunities

Staff appreciation lunch

Employee assistant program

· Company pension scheme

· Uniform

Please note:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Immersive Hospitality Management is an equal opportunities employer.