Night Duty Manager

Role overview

Guest services and front desk

• Process check-ins, verify guest identity and payment, assign rooms, issue keys, and set up guest accounts.
• Provide directions and property information; handle guest requests and follow up to ensure they are met.
• Answer telephones professionally and communicate clearly with guests and colleagues.

Cashiering and shift reporting

• Review rates, document exceptions, verify and adjust billing, and process payments, vouchers, paid-outs, and charges.
• Balance and drop receipts; count and secure the bank at the beginning and end of the shift; follow accounting procedures.
• Compile and review daily reports, logs, and contingency lists, and complete cashier and closing reports.

Team support and safety

• Assist management with employee training, evaluation, counseling, motivation, and coaching.
• Support team goals, maintain positive working relationships, and listen and respond to employee concerns.
• Follow policies, report accidents and unsafe conditions, protect company assets and confidential information, and notify Security of theft reports.

Preferred qualifications

• High school diploma or G.E.D. equivalent preferred.
• At least 1 year of related work experience preferred.
• At least 1 year of supervisory experience preferred.
• No license or certification specified.

Work expectations

• Maintain clean and professional appearance and meet quality standards.
• Use computers and POS systems; stand, sit, or walk for extended periods and move objects weighing up to 10 pounds without assistance.