Night Dispatcher
Role Overview
This position is onsite located in Rancho Dominguez, CA - We are seeking a proficient Dispatcher to join our team at Harbor Division.
This role is key to coordinating the movement of freight, managing driver dispatch to ensure timely delivery of goods while effectively communicating with customers.
Ability to prioritize tasks and meet deadlines.
The ideal candidate will have a background in trucking or the intermodal industry and will be able to thrive in a fast-paced dynamic environment with excellent communication and critical thinking skills.
Full Job Posting
Key Responsibilities
- The ideal candidate will be familiar with the Ports of Long Beach and Los Angeles in addition to the local railroads. Must have strong knowledge of terminal appointment processes including Pier Pass. Good interpersonal/team player attributes. Must have strong verbal and written communication skills.
- Schedule and dispatch drivers to appropriate locations according to customer requests, specifications, or needs.
- Communicate proactively with drivers, customers, and other stakeholders regarding updates and issues. Ensure appropriate communication to customer accounts involving any additional accessorial fees (port wait time, stop offs, pre-pulls, etc.).
- Maintain accurate records of dispatch activities, driver logs, and shipment details.
- Coordinate with third parties to ensure smooth operations and timely deliveries.
- Handle urgent situations and provide solutions to minimize disruptions.
- Ensure compliance with all safety regulations and company policies. Familiarity with hazardous materials, overweight, DOT regulations and BIT program requirements.
- Utilize Transportation Management System (Profit Tools).
- Address customer inquiries professionally and promptly, maintaining positive relationships and high customer satisfaction.
- Collaborate with the sales team to ensure customer satisfaction and retention.
- Assist with special projects and ad-hoc reporting requests from management.
- Participate in process improvement initiatives to streamline operations and customer service.
EXPERIENCE
- REQUIRED
- Minimum 1-2 years port drayage experience, with knowledge of the Port of LA/LB, including terminal websites.
- Minimum Education: High School Diploma required.
- Knowledge of local roads and freeways in Southern California.
- Experience with Transportation Management Systems (Profit Tools or similar)
- PC Experience: Microsoft Word, Excel, and Outlook
About U.S. Multimodal Group
Privately held North American transportation and logistics company serving shippers with intermodal, drayage, transloading, trucking and expedited freight.
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