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New Property Launch Concierge
Hotwire Communications
Salisbury, USA
Full-time
Entry
Onsite
Discovered 2 weeks ago
VOIPLANTCP/IPAlcatelCiscoZTE
Key Skills for This Role
VOIPLANTCP/IPAlcatelCiscoZTE
Full Job Posting
RESPONSIBILITIES
- Ensure new property launch customers are receiving bulk services and review existing services to suggest upgrades or additional products such as security and home automation.
- Obtain orders or contracts for services that will be paid by the client or customer.
- Attend and be regularly engaged on-site in customers’ homes and other community based locations.
- Identify upselling opportunities by targeting residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs.
- Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities.
- Provide feedback to enhance sales processes.
- Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives.
- Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices.
- Other duties as assigned by Supervisor.
MINIMUM QUALIFICATIONS
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Customer service experience along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV
- Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations
- Passion for technology and home automation
- Previous technical support roles with sales or upgrading opportunities
- Must have active clean, non-restricted, state issued driver’s license in assigned state
BENEFITS
- We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
- Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- #LI-DD1
About Hotwire Communications
Telecommunications1571 employeesFounded 2002
Privately held U.S. fiber-optic internet and telecommunications provider serving residential, commercial, hospitality, and campus customers.
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