{bc}
Apply
linkedin

Senior Network Voice Engineer

Wipro
Riyadh, KSA
fulltime
Mid-Senior
1 months ago
engineeringdesignproject managementmaintenancequality controltechnical
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

engineeringdesignproject management
Smart Apply

Full Job Posting

Role Summary

We are seeking an expert Senior Unified Communications Engineer to manage a complex, multi-vendor voice ecosystem.

The primary focus of this role is the engineering and support of our Genesys PureConnect contact center as it transitions from a traditional On-Premises deployment to a Hybrid deployment model.

You will act as the internal technical lead supporting a 3rd-party vendor during this critical migration, ensuring operational stability of the existing environment—including the Verba (Verint) recording solution.

Additionally, you will manage Cisco CUCM for desk telephony and oversee high-end AV integrations (Q-SYS) within Microsoft Teams.

͏

2. Verba (Verint) Management & Decommissioning

3.

Microsoft Teams & Q-SYS (Video & AV)

5. Core Voice & Network Engineering

͏

Required Skills & Qualifications

  • Experience: 7+ years in Voice/UC Engineering with specific focus on Contact Centers.

• Core Technical Stack

  • + Expert: Genesys PureConnect (Architecture, Handlers, Hybrid deployment concepts).
  • + Expert: Microsoft Teams Rooms (MTR) & Q-SYS Audio/Video integration.
  • + Strong: Cisco CUCM (Call Manager).
  • + Strong: SIP Signaling & Network troubleshooting.
  • Project Experience: Proven experience acting as a technical lead during major telephony platform migrations (On-Prem to Cloud/Hybrid).

Preferred Certifications

  • Genesys: PureConnect Certified Engineer (ICCE).
  • Microsoft: Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720).
  • Q-SYS: Q-SYS Level 2 Certification.
  • Cisco: CCNP Collaboration.
  • Mandatory Skills: Network Voice Admin .
  • Experience: 5-8 Years .
  • Reinvent your world.
  • We are building a modern Wipro.
  • We are an end-to-end digital transformation partner with the boldest ambitions.
  • To realize them, we need people inspired by reinvention.
  • Of yourself, your career, and your skills.
  • We want to see the constant evolution of our business and our industry.
  • It has always been in our DNA - as the world around us changes, so do we.
  • Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Wipro

DEVELOPER L4

Dubai, UAE

Todayfulltime

SERVICE DESK ANALYST L2(CONTRACT)

Abu Dhabi, UAE

Todaycontract

CYBER SECURITY ANALYST L3

Dubai, UAE

Yesterdayfulltime

CYBER SECURITY ANALYST L3

Dubai, UAE

Yesterday

TECHNO FUNCTIONAL CONSULTANT L1

Dubai, UAE

2 days agofulltime

TECHNO FUNCTIONAL CONSULTANT L1

Dubai, UAE

2 days ago

TECHNO FUNCTIONAL CONSULTANT L2

Dubai, UAE

5 days agofulltime

TECHNO FUNCTIONAL CONSULTANT L2

, UAE

5 days ago