Network Technician

Job Description

• Manage and ensure the submission of the yearly IT Network objectives to the IT Director in consultation with the subordinates
• Develop technical SLAs for the various infrastructure/-networking implementations
• Ensure achievement of the quality objectives as set forth by DFWAC
• Manage the operational administration of the foundation
• Support IT Director in delivering the IT environment for the building
• Provide helpdesk support and troubleshooting at first line
• Ensure users of the facilities receive a professional and proactive response at all times
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendors
• Configuring network switches and troubleshooting and testing copper and fiber cabling
• Understand and ensure data center redundancy requirements
• Support day to day operations
• Ensure achievement of targeted results in each key performance areas as outlined in the plan
• Assist the IT Director in the development of the foundation’s IT strategies, policies, standards and plans.
• Ensure efficient, courteous and timely service to all employee’ requests and inquiries
• Work closely with IT department staff to recommend relevant training requirements to the Director

Qualifications

• Bachelor degree or equivalent in Computer Engineering/IT
• A minimum of 8 years of experience in the IT domain with at least 4 years work experience in an IT support role
• About Dubai Foundation for Women and Children:
• The Dubai Foundation for Women and Children is the first authorized non-profit shelter and humanitarian care in the United Arab Emirates to care for women and children who are victims of domestic violence, child abuse, and victims of human trafficking.
• It was established in late 2007 in order to provide victims with immediate shelter, protection and support services, in accordance with international human rights conventions.

Schedule-Time