Applications Systems Officer

Job Description

• Administer and maintain enterprise application systems and databases.
• Monitor application performance and ensure system availability and reliability.
• Configure application settings and manage user access permissions.
• Support the implementation of new applications and system enhancements.
• Coordinate software upgrades, patches, and version releases.
• Provide first and second-line support for application-related issues.
• Investigate, troubleshoot, and resolve system incidents and user-reported problems.
• Liaise with software vendors and service providers for technical support and issue resolution.
• Maintain records of incidents, requests, and system changes.
• Analyse user requirements and recommend system improvements.
• Participate in testing, deployment, and implementation of new functionalities.
• Assist in business process automation and digital transformation initiatives.
• Develop and maintain system documentation, user manuals, and technical procedures.
• Ensure data integrity, accuracy, and confidentiality across applications.
• Generate and analyse system reports to support management decision-making.
• Assist in data migration, integration, and validation activities.
• Monitor database performance and coordinate corrective actions when necessary.
• Ensure compliance with information security policies and procedures.
• Monitor application access controls and user authorisations.
• Support business continuity and disaster recovery activities related to application systems.
• Ensure compliance with relevant legal, regulatory, and organisational requirements.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.
• Relevant professional certifications are desirable.
• About Dubai Foundation for Women and Children:
• The Dubai Foundation for Women and Children is the first authorized non-profit shelter and humanitarian care in the United Arab Emirates to care for women and children who are victims of domestic violence, child abuse, and victims of human trafficking.
• It was established in late 2007 in order to provide victims with immediate shelter, protection and support services, in accordance with international human rights conventions.

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