About This Role
Objectives of this Role:
Role Type: On-Demand dispatch tasks only
Duration: 1-Year extendable
Level 1 Network Support Engineer will monitor the networks and ensure security standards are met. Network Engineers will also be responsible for troubleshooting and fixing problems.
Job Description for Network Support Engineer:
· The 1st Line Network Engineer will be expected to work through helpdesk tickets and will be expected to go out on site to visit clients.
· Need to thrive on multi-tasking as they complete tasks like installing / maintaining servers (virtual and physical), supporting workstations, resolving OS and application faults as well as identifying and resolving network connectivity issues.
· Installation/Configuration of Routers and Switches.
· Trouble shooting and resolve network base problems for customers or Troubleshooting circuit faults and working with carriers to achieve fault resolution.
· Handling customer enquiries and support issues using a ticketing system
· Proactive network monitoring of alarms via monitoring tools
· Ensuring SLA’s are not breached
. Escalation of faults/outages, taking action to restore services
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