Information Technology Support Engineer

L 1 Desktop Support Engineer (FTE Role)

Experience Required

User On Prem IT support

• Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)
• Provisioning and deprovisioning of corporate devices (laptops, phones)
• Replace broken devices with temporary devices in accordance with Ericsson’s processes
• Provide technical guidance to end users for day-to-day IT issues within the office environment
• Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...).

Office IT Infrastructure Support

• Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice )
• Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet
• Network connectivity basic troubleshooting (example : Wi-Fi, LAN)
• On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage .
• Basic tasks for PABXs where applicable in coordination with L2 teams
• Print equipment receipt, install, and test the printer.
• AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support
• Workplace monitor deployment, testing, and logistics handling
• Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions.
• Onsite assistance during scheduled maintenance or escalations (as coordinated by Ericsson)
• Coordinate with vendors or local service providers for repairs and equipment replacements as needed.
• Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team.
• Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner…)
• Assist during internal/external audits & SOX and other compliance
• *Asset Management: *
• Receive, unbox, and register devices in the hardware asset management system in accordance with Ericsson procedures
• Tag /Label assets following Ericsson’s guidelines
• Test devices upon arrival & store securely in Ericsson-provided facilities (may include mounting /demounting in racks).
• Image in stock devices with latest approved OS images
• Update records regularly to maintain accurate inventory information.
• Perform periodic audits of hardware assets to ensure compliance with Ericsson’s asset management policies following Ericsson’s instructions. Provide timely reports on asset status to relevant stakeholders as required.
• Wipe devices and arrange for their disposal in accordance with Ericsson’s approved Disposal Process (including Inform the asset owner and provide certificate evidence as required).
• Arrange temporary laptop loans from local stock.
• Coordinate warranty repairs
• Clean/check devices before redeployment
• Offsite Tape management coordination with 3rd party supplier (where applicable)
• Assist during internal/external audits & SOX & other compliances

Project Based Site Support

• Support for office moves, equipment relocations, or hardware refresh projects
• Assist local business events such as AEMs, demos (demand based)