Network & Security engineer

Position Overview

Network and Security Engineer

1. Operations & Break-Fix Support

• Provide 24/7 technical support and incident management within the Alpha Data NOC to maintain strict SLAs for multiple external clients.
• Isolate, troubleshoot, and resolve complex network and security incidents spanning multi-vendor environments.
• Perform root cause analysis (RCA) for critical problems and document findings systematically.

2. Project Execution & Implementation

• Plan, configure, and execute small-to-medium network and security projects, migrations, and infrastructure upgrades.
• Collaborate with delivery teams to ensure smooth transition of newly deployed client environments into NOC operations.

3. Vulnerability & Security Management

• Regularly assess client infrastructures for security vulnerabilities and coordinate patching, firmware upgrades, and hardening tasks.
• Maintain and optimize firewall policies, security profiles, and access control lists across various security platforms.

4. Documentation & Compliance

• Maintain accurate and up-to-date network topology diagrams, high-level/low-level design documentation (HLD/LLD), and standard operating procedures (SOPs).
• Follow strict ITIL service management frameworks for Incident, Problem, Change, and Configuration Management.

5. Customer & Stakeholder Management

• Act as a primary technical point of contact for clients during critical incidents, offering professional and transparent updates.
• Translate complex technical issues into clear business terms for stakeholders.

Technical Skills & Competencies

• **Routing & Switching:**
• Hands-on experience configuring, troubleshooting, and managing

Cisco

Aruba

• & other enterprise switches and routers (OSPF, BGP, VLANs, STP, VxLAN).
• **Next-Generation Firewalls (NGFW):**
• Advanced administration, policy configuration, and troubleshooting experience on:
• **Cisco –**

Firepower, Meraki

• **Fortinet**

(FortiGate, FortiManager, FortiAnalyzer)

• **Palo Alto Networks**

(Strata, Panorama)

• **Checkpoint**

(Quantum, SmartConsole)

• **Next-Gen Architecture:**
• Practical knowledge and deployment experience with

Sd-Wan

SASE

• (Secure Access Service Edge) frameworks.
• **Vulnerability Management:**
• Familiarity with assessing, prioritizing, and mitigating infrastructure risks and network vulnerabilities.

Qualifications & Experience Requirements

• **Experience:**
• 6–7 years of progressive experience in managing enterprise network and security infrastructures, ideally within a Managed Service Provider (MSP) or an enterprise NOC environment.
• **Location:**
• Based in

Dubai, UAE

• (Alpha Data Office/NOC).
• **Education:**
• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• **Required Professional Certifications:**
• **Cisco:**
• CCNP Enterprise or CCNP Security (Active status required)
• **CompTIA:**

Security+

• **Vendor Certifications:**
• Fortinet NSE / FCSS certifications (e.g., Fortinet Certified Professional/Solution Specialist) and Palo Alto Networks certifications (PCNSA / PCNSE).
• **Frameworks:**
• Clear understanding of
• ITIL v3 or ITIL 4
• concepts and workflows.

Soft Skills & Attributes

• **Communication:**
• Excellent verbal and written English communication skills.
• **Customer Centricity:**
• Strong customer-handling capabilities with the ability to maintain composure under pressure during high-severity outages.
• **Detail-Oriented:**
• A methodical approach to documentation, ensuring all network changes and customer interactions are accurately logged.