Network Operations Center Engineer

About Throne Solutions

Noc L2 And L3 Network Engineer

Key Responsibilities

• Monitor and manage network infrastructure using Network Monitoring Systems (NMS) to ensure maximum uptime and availability.
• Perform advanced Level 2 and Level 3 troubleshooting for LAN, WAN, WLAN, VPN, Internet, and Data Center network issues.
• Diagnose and resolve routing, switching, and WAN connectivity problems within defined SLA timelines.
• Handle escalated incidents from Level 1 support teams and perform comprehensive Root Cause Analysis (RCA) for recurring issues.
• Configure, maintain, and support Cisco routers, switches, firewalls, VPN gateways, and wireless network infrastructure.
• Execute approved network change requests, firmware upgrades, security patching, and preventive maintenance activities.
• Monitor network performance, bandwidth utilization, latency, and device health, implementing optimization recommendations where required.
• Collaborate with vendors, Internet Service Providers (ISPs), and internal technical teams to resolve complex infrastructure issues.
• Support network performance tuning, capacity planning, and continuous improvement initiatives.
• Maintain accurate network documentation, operational procedures, asset inventory, incident reports, configuration backups, and network topology diagrams.
• Participate in scheduled maintenance windows and planned infrastructure upgrades with minimal business disruption.
• Ensure compliance with ITIL-based Incident, Problem, Change, and Configuration Management processes.
• Provide technical guidance and knowledge sharing to junior NOC engineers.
• Participate in a 24×7 shift-based support environment and provide on-call support when required.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline.
• 5–8 years of hands-on experience in a Network Operations Center (NOC) or Enterprise Network Support environment.
• Proven experience supporting medium to large-scale enterprise Cisco network environments.

• LAN, WAN, WLAN

• MPLS
• SD-WAN

• VPN (Site-to-Site & Remote Access)

• TCP/IP
• VLANs
• STP
• EtherChannel
• HSRP/VRRP
• NAT
• ACLs
• QoS

Routing Protocols

• OSPF
• BGP
• EIGRP

Monitoring & Management Tools

• SolarWinds
• PRTG
• Cisco Prime
• ManageEngine OpManager
• Nagios
• Zabbix

Additional Tools

• Wireshark
• SNMP
• Syslog
• NetFlow
• ServiceNow
• Jira
• BMC Remedy

• CCNP Enterprise (Preferred)

• CCNA

Required Competencies

• Strong analytical and troubleshooting skills.
• Excellent understanding of enterprise network architecture and operations.
• Ability to manage multiple high-priority incidents simultaneously.
• Strong documentation and reporting skills.
• Excellent verbal and written communication skills.
• Ability to work independently as well as collaboratively within cross-functional teams.
• Customer-focused mindset with a commitment to service excellence.
• Willingness to work in a 24×7 shift rotation and provide on-call support.