Network Operations Analyst

Role overview

Responsibilities

• Maintain network availability through incident response, planned maintenance, and problem resolution.
• Monitor network and system performance and provision switches and firewalls.
• Identify and troubleshoot complex issues and act as an escalation point as needed.
• Execute and validate disaster recovery runbooks, including failover, backup activation, and recovery checks.
• Schedule and participate in disaster recovery exercises and improve recovery procedures.
• Identify, document, and remediate network vulnerabilities.
• Coordinate with IT support and disaster recovery teams on data-centre runbooks.
• Automate routine operations, incident triage, and ticket categorization using AI-driven methods.
• Assess AI-generated alerts, distinguish genuine threats from false positives, and improve model detection accuracy.
• Participate in on-call rotations and respond to after-hours incidents.

Must-have qualifications

• At least 2 years in IT operations, systems administration, or incident management.
• CCNA and/or CCNP certification.
• Strong networking knowledge, including Cisco SD-WAN, switches, firewalls, F5 load balancers, data, voice, and wireless technologies.
• Knowledge of VxLAN/VPLS/EVPN, DWDM concepts, and load-balancing services.
• Scripting and automation experience, ideally with Python.
• Hands-on experience with SD-WAN, routers, switches, firewalls, load balancers, and ServiceNow.
• Experience configuring, managing, and troubleshooting SD-WAN.
• Strong communication with technical specialists and senior managers.
• Production experience executing and validating data-centre disaster recovery runbooks.

Additional assets

• Business continuity planning knowledge is an asset.
• Cisco IOS, Aruba Wireless, Spectrum, Moogsoft, Jira, PagerDuty, NetworkView, and NetOps experience is noted as desirable.
• Understanding of machine learning for IT operations, anomaly detection, predictive analytics, alert correlation, MCP servers, and AI/ML models is desirable.

Hours and employment

• The network environment operates 24/7/365, and the role participates in on-call rotations and may respond after hours.
• The source lists 37.5 work hours per week and full-time regular employment.

Workplace

• The role is associated with RBC Centre in Toronto.