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Network Operations Analyst

RBC
Toronto, CAN
Full-time
Onsite
Discovered 4 days ago
Network operationsIncident response and managementCisco SD-WANRouters, switches, firewalls, and load balancersF5 Load BalancersVxLAN, VPLS, and EVPN

Full Job Posting

Role overview

Supports RBC’s global network environment on a 24/7/365 basis as part of the Technology Operations & Resiliency Network Operations Centre.

Focuses on incident detection and response, service restoration, disaster recovery, and AI-assisted monitoring.

Responsibilities

  • Monitor network and system performance; maintain network availability through incident response, planned maintenance, and problem resolution.
  • Provision switches and firewalls, and troubleshoot complex network and system issues.
  • Execute and validate disaster recovery runbooks, failover, backup activation, and recovery tasks; schedule and participate in DR exercises.
  • Identify, document, and remediate network vulnerabilities; coordinate with IT and DR teams to improve data center runbooks.
  • Automate operational tasks, incident triage, and ticket categorization using AI; analyze alerts and help improve machine-learning detection.
  • Participate in an on-call rotation and respond to after-hours incidents as needed.

Must-have qualifications

  • At least 2 years in IT operations, systems administration, or incident management.
  • CCNA and/or CCNP certification.
  • Strong knowledge of Cisco networking, including SD-WAN, switches, firewalls, and F5 load balancers.
  • Knowledge of data, voice, and wireless networking; VxLAN, VPLS, EVPN, DWDM, and load-balancing concepts.
  • Hands-on expertise with SD-WAN, routers, switches, firewalls, load balancers, and ServiceNow.
  • Experience configuring, managing, and troubleshooting SD-WAN and executing production disaster recovery runbooks.
  • Strong communication skills; scripting and automation experience, ideally with Python.

Additional assets

  • Business continuity planning and machine-learning concepts for IT operations, including anomaly detection, predictive analytics, and alert correlation.
  • Cisco IOS, Aruba Wireless, Spectrum, Moogsoft, Jira, PagerDuty, NetworkView, NetOps, MCP servers, and AI/ML models.

Compensation

  • The position is salaried; no pay cadence or amount is stated.

Schedule

  • The network environment is supported 24/7/365, with on-call rotation and after-hours incident response as needed.
  • The posting states 37.5 work hours per week.

Workplace

  • The posting lists RBC Centre in Toronto as the work address.

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