Manager, Application Resiliency

Role overview

What you will do

• Lead, mentor, and develop application support engineers and analysts.
• Provide primary operational support for several software applications and support occasional weekend releases.
• Participate in defining SLIs, SLOs, and SLAs for enterprise systems.
• Create and support dashboards and alerts, conduct technical evaluations, and provide recommendations.
• Automate and streamline processes to produce sustainable systems and services.
• Investigate issues and escalate to development, infrastructure, or vendor third-level support as needed.
• Analyze application and infrastructure metrics for performance tuning and fault finding.
• Recommend ways to resolve system issues, improve performance, anticipate client demands, and drive ongoing improvement.

Must-have qualifications

• At least 8 years of experience in application support, production operations, software engineering, or technology operations.
• At least 3–5 years managing application support, production support, SRE, or technology operations teams.
• Strong working experience with incident management and setting up monitoring alerts.
• Experience with scalable containerized public-cloud systems, Azure, Red Hat OpenShift, and HTTP and IP networking concepts.

Nice-to-have qualifications

• Hands-on experience with SQL, application logs, APIs, middleware, batch scheduling, and observability tools.
• Experience with OCP and GKE/GCP.
• ITIL experience.
• Project management or PMO experience, including product enhancements or facilitation.

Schedule and employment

• The listed work week is 37.5 hours.
• The job details list the employment type as full time and job type as regular.
• Occasional weekend releases are part of the role.

Benefits and development

• The posting mentions mentorship, a training program, a collaborative team, and a comprehensive rewards program with bonuses and flexible benefits.