Network Operations Analyst (9971)
Role Overview
The role holder is responsible for managing and maintaining switching operations, the job holder also responsible to ensure switches and other services operations are performed in a highly sensible manner and on 24/7 basis .
The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.
Full Job Posting
Job Purpose
The role holder is responsible for managing and maintaining switching operations, the job holder also responsible to ensure switches and other services operations are performed in a highly sensible manner and on 24/7 basis . The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.
Core Responsibilities
- Manages and maintain the Switching Operations to ensure maximum/ 100% network availability
- Ensures the installation of central and remote switches as per the request received
- Manages and maintain the central and remote switches and ensure its readiness by 24/7
- Manages and maintain the operations of the central and remote switches to serve efficiently in emergency situations
- Ensures reduction in Switches complaints by improving the resolution of customer complaints up-to zero complaints
Years of Experience
0 - 2 years of experince
Nature of Experience
Prior experience in handling priority customers or a royal family supervisory role, preferably in the telecommunication industry.
Job Band
Employee
About Saudi Telecom Company
Public Saudi telecommunications and digital-services company serving consumers, businesses, and government customers across regional markets.
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