Network Lead Administrator - Level 3 (Data Centre, LAN/WAN across Cisco and Aruba oem's)

Role: Network Lead Administrator – L3

6 to 8 years experience

Technology: Network R&S, SD-WAN, Network Security, Data Centre

Location: Bangalore, Hyderabad, Chennai, Pune, Mumbai, Coimbatore

Skill: Expert in Network Operations including configuration and Troubleshooting of Data Centre, LAN/WAN across Cisco and Aruba oem's Wireless WLC/AP infrastructure Implement, Configuration & Troubleshooting. (Cisco, Juniper, Aruba) Experience on SD-WAN solution Deploy, configuration and troubleshooting. ( any one of: Cisco, PaloAlto, HPE, Versa, Velocloud, Fortinet, Silverpeak) Experience on Network Security platforms, any one of like F5-LTM/GTM, PaloAlto, Fortinet, Experience in any one of Cisco ACI, NSX, SDN, SDA, DNAC, Configuration and Troubleshooting

Experience on any one of Cloud Network Operation experience AWS, Azure, Google Cloud, OCI

AI – FDE – Python – Terraform – Ansible - Agent development awareness Certification: CCNP Enterprise, HPE Aruba Network

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills: Cisco Routing and Switching.

Experience: 5-8 Years.

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