PeopleShores CSR

Do

Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Maintain broad knowledge of client products and/or services Offer additional products and/or services as needed Prepare complete and accurate work including appropriately notating accounts as required Track, document and retrieve information in call tracking database Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs) Participate in activities designed to improve customer satisfaction and business performance

The expected compensation for this role ranges from $27/hr to $28/hr

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.