Network Infrastructure and Telephony Engineer

About Wavenet

Role overview

Responsibilities

• Optimize and secure company and client infrastructure; configure and troubleshoot core switches, routers and firewalls.
• Support service-desk engineers with complex faults and customer changes, and handle customer fault escalations through the helpdesk.
• Follow ITIL practices and change controls, preparing high- and low-level documentation for proposed changes.
• Assist with complex internal and customer projects, share knowledge, and manage IP addresses and VLANs.
• Configure and troubleshoot Cisco Call Manager, Cisco Unity Connection, CUBE gateways and SIP endpoints.
• Work at core data centres as well as remotely; participate in customer meetings and perform planned or emergency out-of-hours maintenance when scheduled.

Essential qualifications and experience

• Current CCNA or JNCIA certification and prior ISP, MSP or service-desk experience.
• Strong IP networking knowledge, including WAN/LAN, and hands-on Cisco and Juniper network equipment, protocols and standards experience.
• Troubleshooting skills across vendors and platforms and understanding of network security best practices.
• Knowledge of Cisco ASA/FTD and FortiGate security appliances; hands-on configuration and troubleshooting of Cisco Unified Communications Manager and Cisco Unity Connection.
• Full UK driving licence and effective written and verbal English communication.

Desirable experience

• Desirable: network monitoring tools such as SolarWinds or PRTG; comprehensive change documentation and diagrams.
• Desirable: IPsec, SSL VPN and remote access; CCNP or JNCIP; network load balancing; or SingleWire InformaCast.

Work arrangement

• The role is office-based and emphasizes in-person teamwork; work also takes place at core data centres and remotely as needed.
• Flexible working hours and locations may be needed to meet business requirements.

Benefits

• Benefits include 25 days of annual leave, rising by one day per year up to 28 days, private medical coverage, discounted health plans, virtual GP access, eye care and an employee assistance programme.