Network Engineer

Responsibilities

• Network & Systems Support
• Troubleshoot and resolve network and systems-related issues involving LAN, WAN, Wi-Fi, routing, switching, firewalls, and UCaaS-related infrastructure
• Support Level 1 and Level 2 escalations while working collaboratively with senior engineers when needed
• Perform root-cause analysis and document findings and resolutions
• Help maintain customer uptime, reliability, and overall service quality
• Project Support & Engineering
• Assist with implementation and support of customer and internal infrastructure projects
• Participate in upgrades, maintenance activities, migrations, and deployments
• Collaborate with engineering and operations teams to ensure successful project execution
• Support scheduled after-hours maintenance windows when required
• Customer & Technical Collaboration
• Participate in customer meetings and technical discussions when needed
• Support solution validation and deployment planning
• Communicate technical information clearly to both technical and non-technical audiences
• Contribute to a positive customer experience through responsiveness and professionalism
• Documentation & Accountability
• Maintain accurate documentation within ITMC ticketing and project management systems
• Track time, tasks, troubleshooting steps, and project updates appropriately
• Follow internal workflows, escalation procedures, and operational standards
• Contribute to process improvements and documentation updates
• Required Qualifications
• Experience supporting enterprise network environments
• Strong understanding of routing, switching, VLANs, and network troubleshooting
• Experience with enterprise Wi-Fi and firewall platforms
• Ability to troubleshoot technical issues in customer-facing environments
• Strong organizational and documentation skills
• Excellent written and verbal communication skills
• Ability to work onsite in Santa Clara, CA
• Preferred Qualifications
• Experience supporting education, government, or healthcare environments
• Experience with platforms such as Cisco, Ruckus, Fortinet, Palo Alto Networks, or similar technologies
• Familiarity with VoIP, UCaaS, or communication systems
• Relevant certifications such as CCNA, Network+, Fortinet, or similar are a plus
• Comfortable working independently and collaboratively within a team environment
• Key Success Factors
• Strong team player with a collaborative and solutions-oriented mindset
• Ability to manage multiple priorities and tasks effectively
• Professional and customer-focused communication style
• Calm and methodical approach to troubleshooting and issue resolution
• Strong sense of accountability, ownership, and follow-through
• Commitment to reliability, customer trust, and continuous improvement
• All your information will be kept confidential according to EEO guidelines.