Network Engineer L1
Role Overview
• Configuration management for the production hardware and software within the scope (routers, switches, firewalls etc. SDA Network, ISE, Wireless Infrastructure, and Wi-Fi Access Points)
• Experience and hands on with Cisco Wireless LAN controllers, Cisco Prime, Wi fi Connectivity of user’s issue.
• Responsible in maintaining appropriate version of software (OS, microcode, firmware, certificates and backup etc.) on all devices. This includes applying software patches and bug fixes, and upgrading software levels required to maintains manufacturer’s support, to support required feature sets.
• Perform Incident, Problem, Access, Change, Provisioning, Patching, Recovery, Availability, Performance, Capacity reporting and Health Monitoring and reporting.
• Providing trend analysis and suggestion to remove waste and continuity improvement plan and execution.
• Implementation and maintenance of standard operating procedures for maintenance of network devices
• Review and validation of operational and event management related reports prepared by L2 team
• Managing and reporting on quarterly audit of all related administrative accounts
• Create and maintain Wireless Heat Map on Cisco Prime for Wireless health and performance.
• Support and manage planned and unplanned outages
• Procedural handbook along with KB should be populated / updated
• Manage team, internal and external stakeholders
• Must have skills
+ Device Configuration management.
+ Backup Management.
+ WLAN Configuration fine-tuning.
+ Upgradation and management of Firmware (AP OS).
+ Online WLAN Network Dashboard.
+ Providing Availability and Security Reports of Wireless LAN
+ Creating of QoS and class definition on customer request.
+ Device Administrative activities like compression, QoS & policy configurations.
+ Vendor coordination
+ Incident /Problem / Request Fulfillment / Change management
+ Checking of bandwidth utilization & traffic class and generate report for the same.
+ Perform Data, Compression and Application-wise analysis and provide recommendations.
+ Keeping track of license of all WAN Acceleration devices.
+ Proactive measures to be taken on Image/Firmware upgrades if required
Key Skills for This Role
Full Job Posting
About the Company
Dixit Infotech Services is an IT infrastructure services and solutions provider in India.
The company provides infrastructure management, cloud computing, data storage, backup, security, unified communications, mobility, structured cabling, and surveillance services.
The organization serves customers through service locations and offices across India.
Job Description
- Manage production network hardware and software, including routers, switches, firewalls, SDA network, ISE, wireless infrastructure, and Wi-Fi access points.
- Maintain OS, microcode, firmware, certificates, backups, patches, bug fixes, and upgrades on network devices.
- Perform incident, problem, access, change, provisioning, patching, recovery, availability, performance, and capacity management.
- Monitor network health and prepare operational and event-management reports.
- Perform trend analysis and execute continual service improvement plans.
- Maintain standard operating procedures and review reports prepared by the L2 team.
- Audit administrative accounts and maintain wireless heat maps in Cisco Prime.
- Support planned and unplanned outages and maintain operational documentation.
Required Skills
- Device configuration management and backup management.
- Cisco Wireless LAN Controllers, Cisco Prime, and Wi-Fi connectivity troubleshooting.
- WLAN configuration fine-tuning and firmware or AP OS upgrade management.
- Wireless LAN availability and security reporting.
- QoS, class definitions, compression, and policy configuration.
- Vendor coordination and incident, problem, request fulfillment, and change management.
- Bandwidth utilization, traffic-class, application-wise, performance, and repeat-incident analysis.
- Availability and capacity management, risk analysis, mitigation planning, and continual service improvement.
- Disaster-recovery drill planning and execution where the recovery setup is in scope.
- SOP, knowledge-base, infrastructure documentation, and major-incident RCA preparation.
Experience and Preferred Skills
- The posting states 5–10 years of experience.
- Network Management L2 is listed as the required skill.
- Working knowledge of Cisco ISE is good to have.
- Working knowledge of Mobility Service Engine is good to have.
Location
- The job listing identifies the location as Bandra, Mumbai, Maharashtra, India.
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